Case Studies
Real results for real clients — see how we've helped brands across industries.
How a leading QSR chain improved customer experience by 40%
A pan-India mystery audit program across 500+ outlets identified key service gaps and led to targeted training programs that transformed customer satisfaction scores.
500+
Outlets Audited
40%
NPS Improvement
15
Cities Covered
QSR · Mystery Audit
Modern Trade Expansion Strategy
For a leading FMCG brand, we conducted retail audits across 1,200+ stores to identify optimal shelf placement and merchandising strategies.
Pan-India Customer Satisfaction Study
CATI survey with 10,000+ respondents across 22 cities to measure NPS and identify key drivers of customer loyalty for a major telecom operator.
Dealership Experience Audit
Mystery audits at 150+ car dealerships across India to evaluate sales process, showroom experience, and test drive quality for a luxury auto brand.
Competitor Analysis for Digital Banking
In-depth competitive benchmarking of 8 digital banking apps across features, UX, and customer reviews to inform product roadmap.
Patient Satisfaction in Multi-Specialty Hospitals
B2C panel survey with 2,500+ patients across 10 cities to measure satisfaction and identify improvement areas for a hospital chain.
Last-Mile Delivery Experience Audit
Mystery shopping of 500+ deliveries to evaluate delivery partner behavior, packaging quality, and overall unboxing experience.
Our impact in numbers
250+
Projects Delivered
98%
Client Retention
42+
Cities Covered
15+
Industries Served
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